Fulfillment Policy – OrionFares

At OrionFares, we are committed to providing a seamless, dependable, and transparent travel experience from booking to boarding. This Fulfillment Policy explains how we ensure reliable service, honest communication, and complete customer satisfaction throughout your journey.

1. Our Commitment to Travelers

Your satisfaction is our highest priority. We aim to deliver a smooth booking process, instant confirmations, and dedicated customer support at every stage. If an issue arises, the OrionFares team will work promptly to resolve it and ensure your travel plans remain on track.

2. Simple and Efficient Technology

The OrionFares platform is designed for ease of use and accuracy. Through real-time integration with global airlines and travel suppliers, we provide updated fares, seat options, and reservation details — making your flight booking process fast and effortless.

3. Expertise and Reliable Support

Our experienced travel professionals monitor airline fares, route changes, and market trends daily. Whether it’s a spontaneous getaway or a complex multi-leg itinerary, we use our expertise to secure the best possible value and travel options for you.

4. Transparent Communication

We believe in open, honest communication. All service fees, fare rules, and policies are shared upfront — ensuring you have a clear understanding of costs before confirming your booking. There are no hidden charges or unexpected costs when you book with OrionFares.

5. Customer Feedback and Continuous Improvement

Your feedback helps us grow. Every traveler’s experience allows us to refine our systems, enhance support quality, and improve our tools to make future bookings even more efficient and traveler-friendly.

6. Support Throughout Your Journey

• Once your reservation is confirmed, you will receive an electronic ticket and detailed itinerary via email.
• Our team monitors your booking until your journey is complete.
• We stay updated on any changes from airlines or partners and communicate them promptly.
• If your flight faces delays, cancellations, or schedule changes, we assist with rebooking, clarifying options, or offering the next best solution.

7. When OrionFares Cannot Fulfill Directly

Certain circumstances — such as airline delays, system errors, or supplier-side disruptions — may affect fulfillment. In these cases, OrionFares will:

• Notify you immediately of the situation,
• Work with the airline or travel provider to arrange the best possible resolution,
• Facilitate refunds, credits, or rebookings according to supplier terms and conditions.

8. Scope of Our Services

OrionFares acts as an intermediary between travelers and travel service providers, including airlines, hotels, and car rental companies. While we manage the booking process, the operation of these services remains under the control of their respective providers. All airline or supplier policies — including fare rules, cancellation policies, baggage terms, and name-change restrictions — apply. Our role is to guide and assist you, not to modify or override those rules.